Photo Credit: Fraser Clements - Waikato River, Taupo
pAYMENT
All prices are in New Zealand currency.
Payment can be made by cash, credit card (Visa or Mastercard) or bank transfer. Please note service and processing fees may apply and be charged to you.
Full payment to Tino Pai Tours verifies that those included in your booking, meet the requirements as advertised on Tino Pai Tours website or arranged programmes.
Payment can be made by cash, credit card (Visa or Mastercard) or bank transfer. Please note service and processing fees may apply and be charged to you.
Full payment to Tino Pai Tours verifies that those included in your booking, meet the requirements as advertised on Tino Pai Tours website or arranged programmes.
CANCELLATION
All cancellations must be received in writing and are subject to a cancellation fee.
The written cancellation must be signed by someone with the authority to cancel the programme, usually the person who made the booking.
The written cancellation must be signed by someone with the authority to cancel the programme, usually the person who made the booking.
BOOKING TERMS
day tours
Tino Pai Tours will endeavour to provide the tour as advertised or agreed but reserve the right to change the itinerary based on conditions outside our control. These may include, but not restricted to :
PAYMENT
If Tino Pai Tours are unable to provide your experience through our own fault, excluding ‘force majeure’, we will offer the following: Refund in full less any non-refundable costs. Tino Pai Tours will make every attempt to recover costs.
- adverse road conditions
- adverse weather conditions
- unexpected unavailability of specific activities i.e. changes made by providers of attractions and activities. In such instances we will replace with similar options if available. We work closely with our partners to minimise changes
- minimum number of guests not met. In such cases a full refund, or alternative tour may be negotiated
- should you shorten the tour there is no refund given for the unused portion of the tour
PAYMENT
- Full payment is required to confirm the tour
- Cancellation more than 14 days prior to departure 100% refund less $30 administration costs
- Cancellation between 7 days and 14 days prior to departure 75% refund less administration $30 costs
- Cancellation less than 7 days prior to departure, no refund
- We understand that cancellations can occur due to illness or unexpected events. Tino Pai Tours recommends that comprehensive travel insurance is taken out
- Itinerary, pricing and all terms and conditions are subject to change without notice.
If Tino Pai Tours are unable to provide your experience through our own fault, excluding ‘force majeure’, we will offer the following: Refund in full less any non-refundable costs. Tino Pai Tours will make every attempt to recover costs.
multi-day tours
CANCELLATION
- Tino Pai Tours will charge a standard $200.00 administration fee for all cancellations.
- Cancellations four weeks prior to the scheduled programme/tour start will be fully refunded, less any expenses incurred for non-refundable provider bookings.
- Cancellations less than four weeks but more than two weeks prior to the scheduled programme/tour start will be refunded at 50% of the programme price, less any non-refundable provider bookings.
- Cancellation less than two weeks before the day the programme/tour will result in no refund.
changes
Tino Pai Tours will endeavour to provide experiences as agreed or as advertised on our website, but should there be circumstances beyond our control, or legal, health or safety concerns, we reserve the right to modify conditions.
Changes may include but is not limited to, date, number of people or dietary requirements, may occur without charge provided the changes are prior to 14 days of the experience date. Any changes within 5 days of the experience will incur a 10% additional service fee.
Tino Pai Tours will not modify experiences if those included in your booking:
In such circumstances, no refund will be given.
Changes may include but is not limited to, date, number of people or dietary requirements, may occur without charge provided the changes are prior to 14 days of the experience date. Any changes within 5 days of the experience will incur a 10% additional service fee.
Tino Pai Tours will not modify experiences if those included in your booking:
- Do not show at the start point on time.
- Shorten the experience or opt out of tour activities, for any reason.
In such circumstances, no refund will be given.
liability
Tino Pai Tours accept no responsibility for injury, damage or loss of personal possessions, except where we have legal obligation to do so.
Your booking confirms that you, and those included in your booking, hereby release, waive, discharge, hold blameless and indemnify Tino Pai Tours and all persons entities and contractors connected to Tino Pai Tours, from any and all liability for death, disability, physical or mental injury, property damage, theft or loss of personal items and all other foreseeable risks, claims or actions of any kind whatever and however occurring which may arise, at any time, from or in connection with, directly or indirectly, as a consequence or you carrying out an experience, tour, or service with Tino Pai Tours. At time of booking, a medical form will be completed informing Tino Pai Tours of any medical details that may adversely affect anyone included in your booking participation. Such medical conditions may include but is not limited to, allergies, asthma, pregnancy, chronic conditions, muscle strain, heart issues, body aches etc.
Your booking confirms that you, and those included in your booking, hereby release, waive, discharge, hold blameless and indemnify Tino Pai Tours and all persons entities and contractors connected to Tino Pai Tours, from any and all liability for death, disability, physical or mental injury, property damage, theft or loss of personal items and all other foreseeable risks, claims or actions of any kind whatever and however occurring which may arise, at any time, from or in connection with, directly or indirectly, as a consequence or you carrying out an experience, tour, or service with Tino Pai Tours. At time of booking, a medical form will be completed informing Tino Pai Tours of any medical details that may adversely affect anyone included in your booking participation. Such medical conditions may include but is not limited to, allergies, asthma, pregnancy, chronic conditions, muscle strain, heart issues, body aches etc.
health, safety and risk
Tino Pai Tours accept no responsibility for injury, damage or loss of personal possessions, except where we have legal obligation to do so.
Your booking confirms that you, and those included in your booking, hereby release, waive, discharge, hold blameless and indemnify Tino Pai Tours and all persons entities and contractors connected to Tino Pai Tours, from any and all liability for death, disability, physical or mental injury, property damage, theft or loss of personal items and all other foreseeable risks, claims or actions of any kind whatever and however occurring which may arise, at any time, from or in connection with, directly or indirectly, as a consequence or you carrying out an experience, tour, or service with Tino Pai Tours. At time of booking, a medical form will be completed informing Tino Pai Tours of any medical details that may adversely affect anyone included in your booking participation. Such medical conditions may include but is not limited to, allergies, asthma, pregnancy, chronic conditions, muscle strain, heart issues, body aches etc.
Your booking confirms that you, and those included in your booking, hereby release, waive, discharge, hold blameless and indemnify Tino Pai Tours and all persons entities and contractors connected to Tino Pai Tours, from any and all liability for death, disability, physical or mental injury, property damage, theft or loss of personal items and all other foreseeable risks, claims or actions of any kind whatever and however occurring which may arise, at any time, from or in connection with, directly or indirectly, as a consequence or you carrying out an experience, tour, or service with Tino Pai Tours. At time of booking, a medical form will be completed informing Tino Pai Tours of any medical details that may adversely affect anyone included in your booking participation. Such medical conditions may include but is not limited to, allergies, asthma, pregnancy, chronic conditions, muscle strain, heart issues, body aches etc.
new zealand law
The law of this contract is the law of New Zealand. As a visitor/guest of Tino Pai Tours and Tino Pai Tours partners you are required to abide by New Zealand law at all times.
media, photo's
Tino Pai Tours reserves the right to use photographs or videos taken during experiences for promotional purposes. This may include, but is not limited to use online, in printed material or at public events.
